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Cancellation and Refund Policy

Last updated: July 2025

Cancellation Summary

More than 24 hours before pickup
Full refund
12 to 24 hours before pickup
50% refund
Less than 12 hours before pickup
No refund
No-show
No refund
Flight cancellation (with documentation)
Full credit or refund

How to Cancel

To cancel a booking, contact us by phone at (904) 555-0100 or by email at info@1stcoastlimo.com. Please include your booking reference number. Cancellations are processed in the order they are received and the cancellation time is recorded when we receive your request.

Flight Cancellations

If your flight is cancelled by the airline and you need to cancel or reschedule your airport transfer, please contact us as soon as possible with documentation of the cancellation. We will issue a full credit or refund at no penalty.

Refund Processing

Eligible refunds are processed within 5 to 10 business days and returned to the original payment method. Bank processing times may vary.

No-Show Policy

A no-show occurs when the passenger does not appear at the confirmed pickup location within 30 minutes of the agreed pickup time and has not contacted us to advise of a delay. No-shows are non-refundable.

Special Events and Peak Periods

Bookings for weddings, proms, New Year's Eve, major sporting events, and other special occasions may be subject to different cancellation terms communicated at the time of booking.

Questions

Contact us at info@1stcoastlimo.com or (904) 555-0100 with any questions about your booking.